Crash du cpsvc

xenapp
1

Bonjour,

Xen Apps 6.5 HRP2 Env windows 2008 r2

J’ai sur un des serveur le cpsvc qui crash. (je suis obligé de killer le process et relancer le service)

Comment je peut faire pour disgnostic le probleme.

J’ai vu avec winDBG qu’on pouvait diagnostic mais je ne comprend pas comment telecharger les symbols

Merci d’avance

guigui69

2

Voici le resultat:

[code]

Microsoft ® Windows Debugger Version 6.12.0002.633 X86
Copyright © Microsoft Corporation. All rights reserved.

Loading Dump File [C:\Documents and Settings\FLORENT\Mes documents\Téléchargements\cpsvc.dmp]
User Mini Dump File with Full Memory: Only application data is available

Comment: '
*** procdump.exe -ma cpsvc.exe cpsvc.dmp
*** Manual dump’
Symbol search path is: SRVc:\symbolshttp://msdl.microsoft.com/download/symbols
Executable search path is:
Windows 7 Version 7601 (Service Pack 1) MP (8 procs) Free x64
Product: Server, suite: TerminalServer DataCenter
Machine Name:
Debug session time: Mon Jun 30 09:41:24.000 2014 (UTC + 2:00)
System Uptime: 18 days 11:52:30.992
Process Uptime: 0 days 0:25:17.000
…
…
Loading unloaded module list
…
ntdll!ZwWaitForSingleObject+0xa:
00000000`77c812fa c3 ret
0:000> !analyze -v

  •                                                                         *

  •                    Exception Analysis                                   *

  •                                                                         *

*** ERROR: Module load completed but symbols could not be loaded for CpSvc.exe
GetPageUrlData failed, server returned HTTP status 404
URL requested: http://watson.microsoft.com/StageOne/CpSvc_exe/6_2_7000_57/51b5fb7d/unknown/0_0_0_0/bbbbbbb4/80000003/00000000.htm?Retriage=1

FAULTING_IP:
+1702faf00f4df58
00000000`00000000 ?? ???

EXCEPTION_RECORD: ffffffffffffffff – (.exr 0xffffffffffffffff)
ExceptionAddress: 0000000000000000
ExceptionCode: 80000003 (Break instruction exception)
ExceptionFlags: 00000000
NumberParameters: 0

FAULTING_THREAD: 00000000000042ac

PROCESS_NAME: CpSvc.exe

ERROR_CODE: (NTSTATUS) 0x80000003 - {EXCEPTION} Point d’arr t Un point d’arr t a t atteint.

EXCEPTION_CODE: (HRESULT) 0x80000003 (2147483651) - Un ou plusieurs arguments sont incorrects

MOD_LIST:

NTGLOBALFLAG: 0

APPLICATION_VERIFIER_FLAGS: 0

BUGCHECK_STR: APPLICATION_FAULT_FILL_PATTERN_ffffffff

PRIMARY_PROBLEM_CLASS: FILL_PATTERN_ffffffff

DEFAULT_BUCKET_ID: FILL_PATTERN_ffffffff

LAST_CONTROL_TRANSFER: from 000007fefe3510dc to 0000000077c812fa

STACK_TEXT:
000000000021f988 000007fefe3510dc : 000000000021fa90 0000000077c501d5 000000000021fb30 0000000000000000 : ntdll!ZwWaitForSingleObject+0xa
000000000021f990 000007fefefbaffb : 00000000ffffffff 000007fefefb344c 0000000000000000 000000000000016c : KERNELBASE!WaitForSingleObjectEx+0x79
000000000021fa30 000007fefefb9d61 : 00000000003c9090 000000000000016c 0000000000000000 0000000000000000 : sechost!ScSendResponseReceiveControls+0x13b
000000000021fb20 000007fefefb9c16 : 000000000021fc88 0000000000000000 0000000000000000 0000000000000000 : sechost!ScDispatcherLoop+0x121
000000000021fc30 000000013f1423fe : 000000013f215450 00000000003df790 000007fffffdd000 000000000000000a : sechost!StartServiceCtrlDispatcherW+0x14e
000000000021fc80 000000013f1b1cc0 : 0000000000000001 00000000004b6ce0 0000000000000000 0000000000000000 : CpSvc+0x23fe
000000000021fce0 00000000779c59ed : 0000000000000000 0000000000000000 0000000000000000 0000000000000000 : CpSvc+0x71cc0
000000000021fd10 0000000077c5c541 : 0000000000000000 0000000000000000 0000000000000000 0000000000000000 : kernel32!BaseThreadInitThunk+0xd
000000000021fd40 0000000000000000 : 0000000000000000 0000000000000000 0000000000000000 0000000000000000 : ntdll!RtlUserThreadStart+0x1d

FOLLOWUP_IP:
sechost!ScSendResponseReceiveControls+13b
000007fe`fefbaffb 85c0 test eax,eax

SYMBOL_STACK_INDEX: 2

SYMBOL_NAME: sechost!ScSendResponseReceiveControls+13b

FOLLOWUP_NAME: MachineOwner

MODULE_NAME: sechost

IMAGE_NAME: sechost.dll

DEBUG_FLR_IMAGE_TIMESTAMP: 4a5be05e

STACK_COMMAND: dt ntdll!LdrpLastDllInitializer BaseDllName ; dt ntdll!LdrpFailureData ; ~0s; .ecxr ; kb

FAILURE_BUCKET_ID: FILL_PATTERN_ffffffff_80000003_sechost.dll!ScSendResponseReceiveControls

BUCKET_ID: X64_APPLICATION_FAULT_FILL_PATTERN_ffffffff_sechost!ScSendResponseReceiveControls+13b

WATSON_STAGEONE_URL: http://watson.microsoft.com/StageOne/CpSvc_exe/6_2_7000_57/51b5fb7d/unknown/0_0_0_0/bbbbbbb4/80000003/00000000.htm?Retriage=1

Followup: MachineOwner

[/Code]

Pour moi je pas de message clair

3

Hello,

Sur le cpsvc, commence par vérifier les drivers des imprimantes.